1. Introduction
Welcome to Al-Maraghi Software Design & Programming Co. ("we", "us", "our"). We are committed to protecting your personal privacy and respecting your data. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website salmaraghi.com and our services.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number when contacting us via WhatsApp or email
- Business Information: Company name, business type, project requirements
- Project Information: Details about your development needs, budget, timeline
2.2 Information Collected Automatically
- Usage Data: IP address, browser type, operating system, pages visited, time spent
- Cookies: We use cookies to enhance user experience and analyze traffic
- Analytics Data: TikTok Pixel for tracking performance and conversions
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Developing custom applications and MERN & Python solutions
- Communication: Responding to your inquiries and providing technical support
- Service Improvement: Analyzing website performance and user experience
- Marketing: Sending promotional offers (with your consent only)
- Security: Protecting our site from fraud and malicious activity
- Legal Compliance: Complying with Kuwaiti laws and applicable regulations
4. Sharing Data with Third Parties
We do not sell your personal information. We may share your data with:
- Service Providers: AWS, Azure, DigitalOcean for cloud hosting
- Analytics Tools: TikTok Pixel
- Payment Gateways: KNET, MyFatoorah for payment processing
- Technical Partners: Open-source libraries and API services
- Legal Requirements: Government authorities if legally required
5. Data Security
We implement strict security measures to protect your data:
- Encryption: SSL/TLS for all website connections
- OWASP Standards: Full compliance with security best practices
- Access Control: Limited access to sensitive data
- Backup: Regular encrypted backups
- Monitoring: Continuous monitoring for security threats
6. Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Update or correct inaccurate information
- Right to Erasure: Request deletion of your personal data
- Right to Portability: Obtain your data in a machine-readable format
- Right to Object: Object to processing of your data for marketing
- Withdraw Consent: Withdraw your consent at any time
To exercise these rights, contact us at: sulaimanalmaraghi@gmail.com
7. Data Retention
We retain your personal data only as long as necessary:
- Active Customer Data: Duration of service provision + 3 years
- Inquiry Data: One year from last contact
- Financial Data: 10 years (legal requirements)
- Marketing Data: Until you withdraw consent
8. Cookies
We use the following types of cookies:
- Essential Cookies: Fundamental for website operation
- Marketing Cookies: TikTok Pixel for conversion tracking
- Functional Cookies: Remember your preferences (e.g., language)
You can manage cookies through your browser settings.
9. Third-Party Services
Our website uses third-party services that may have their own privacy policies:
- TikTok Pixel: TikTok Privacy Policy
- WhatsApp: WhatsApp Privacy Policy
10. Children's Privacy
Our services are directed at businesses and adults only. We do not knowingly collect information from persons under 18 years of age. If we discover that we have collected data from a minor, we will delete it immediately.
11. Privacy Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page and we will update the "Last Updated" date. Material changes will be notified to you via email.
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the State of Kuwait. Any disputes will be subject to the exclusive jurisdiction of Kuwaiti courts.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
- Company: Al-Maraghi Software Design & Programming Co. / شركة المراغي لتصميم وبرمجة البرمجيات الخاصة
- Email: sulaimanalmaraghi@gmail.com
- WhatsApp: +965 98998304
- Website: salmaraghi.com
- Address: Kuwait City, Kuwait